Job posts are long. Here are three quick questions to help you navigate this one:

• Are you a sharp communicator who thrives on helping customers succeed?
• Are you interested in how AI is changing enterprise software buying and selling?
• Would you like to apply the above at a venture-backed startup led by experienced founders (previously of CB Insights)?

If you answered yes to all three, please read on!

Alium is seeking a Customer Success Associate to help enterprise tech vendors - especially those in ecommerce, martech, and cybersecurity - get maximum value from our AI-driven intelligence. You’ll work closely with customers who rely on our insights to better understand market needs, evaluate competitors, and close more deals. Topics our customers engage with range from headless commerce to personalization, order management, analytics, and beyond. Your role will be to ensure they understand how to apply these insights effectively, and to act as their advocate as we evolve our product.

Qualifications

• 0–3 years of experience in a customer-facing or support role (straight out of college is fine too!)
• Strong writing and interpersonal skills
• Insatiable eagerness to learn
• Familiarity with SaaS or enterprise tech is a plus but not required
• Experience with CRMs like Salesforce or HubSpot is helpful
• Ability to travel 8 to 12 times per year

Responsibilities

• Onboard new customers and guide them through their first weeks using Alium
• Serve as a trusted partner by helping customers access, understand, and apply our intelligence
• Track and improve customer engagement and adoption
• Collaborate with the Product and Research teams to surface customer feedback
• Help evolve the CS function by contributing to documentation, processes, and playbooks
• Attend select industry conferences and customer events to strengthen relationships and gather feedback

About Alium

Alium is transforming how enterprise technology is bought, sold and invested in. We’ve built AI agents that interview professionals at the world’s leading brands to extract rich insights about their experiences with software vendors.

These insights are used by:

• Sellers of enterprise tech – to know who’s in-market, when and why, so they can sell smarter
• Buyers of enterprise tech – to discover and vet vendors more confidently
• Investors in enterprise tech – to identify market trends and due diligence targets

We’ve conducted thousands of interviews to date across various verticals of focus including marketing, ecommerce, cybersecurity and customer experience.

About Alium’s Team

Alium was founded by CB Insights alums. Jonathan Sherry co-founded CB Insights and was their COO for 11 years. Alexandre Testu was employee #4 at CB Insights and played instrumental roles in establishing and scaling the company’s product and engineering orgs. Both oversaw growth from a few people in a dimly lit shoebox to what it is today: a $100m+ market intelligence platform.

Alium is backed by Greycroft and Primary Ventures.

Why shouldn't you apply for this position?

Joining Alium comes with many benefits, including the excitement of building something from the ground up with frontline access to founders and a choose-your-own-adventure career path.

But there are reasons this might not be the right gig as well. For example, if you crave established infrastructure, formal training programs, clearly mapped career progression paths, products that won’t change a whole lot, or a formal office to report to every day, etc. then this isn’t the right position for you.

Feel free to apply on LinkedIn or send an email to jobs@alium.io entitled “customer success associate position” that includes your resume and/or your LinkedIn profile as well as why this role at Alium grabs your attention!

Thanks and we can't wait to meet you!