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Crown & Bridge Team Lead - Dallas TX



Carrollton, TX, USA
Posted on Friday, June 7, 2024

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

We are looking for a Crown & Bridge Team Lead to join our rapidly growing venture-backed company. This position will be on the 2nd shift and work the hours of 2PM - 10:30PM. The Crown & Bridge Team Lead will oversee the workflows, equipment, team members, and quality for posterior fixed restorations. In this role, you will support a team of 10+ technicians in a state of the art and digital-only facility. You will be responsible for ensuring that orders are fabricated at the highest quality standards per customer deadlines.

If you’re looking to disrupt the dental lab industry status quo and take lead in building and scaling a “Gold Standard Posterior Department” per aggressive growth targets, this is the right place for you! We don’t just want to offer you a job, we want to help you build a career by providing you with future opportunities for growth.

What You'll Do

  • Operate Quickly: Support your team in finishing full contour fixed posterior restorations (e.g., crown, bridge), to fabricate high-grade dental products in a fast-paced environment

  • Scale: Continuously seek opportunities to improve workflows and processes for optimal efficiency and scalability

  • Data-Driven Optimization: Track key performance indicators and conduct root cause analysis to optimize resources and drive on-time delivery of high quality products

  • Problem Solve: Roll up your sleeves to quickly troubleshoot and solve people, process, and technology issues as you operate within a large scale and fast paced dental lab

  • Quality Adherence: Monitor and enforce adherence to strict manufacturing quality standards (e.g., stain and glaze protocols) and roll up your sleeves to lead by example. High quality is key to efficient scalability!

  • Inventory Monitoring: Develop and optimize workflows to ensure your team proactively tracks key inventory (e.g., stain and glaze, PPE) and re-supplies as needed

  • Lead: Lead, scale, and continuously train a team of 10+ technicians as they execute daily operational tasks

  • Collaborate: Work with other teams to proactively identify and address high priority improvement opportunities

  • Data Collection: Prepare reports & collect data for day-to-day tasks that may be used to monitor and measure success.

  • Training: Be a Subject Matter Expert (SME) and a mentor to train new & existing team members.

  • Cross Training: May be required to cross-train on multiple departments as needed

What We're Looking For

  • Ability to work 2nd shift (2PM - 10:30PM)

  • 6+months of experience as a Crown & Bridge Technician

  • High school diploma or GED equivalent

  • Experience working in a fast paced manufacturing environment with tight deadlines

  • Must be able to read, write, speak and understand English

  • Ability to sit for extended periods of time

  • Excellent eye-hand coordination and manual dexterity

  • Robust vision capabilities and attention to detail, including depth perception and color

  • Deep knowledge across multiple materials and finishing techniques

  • Passion for breaking down complex problems into smaller manageable steps in order to help team members effectively work through the ambiguity

  • High level of comfort with digital tools and technology

  • Very high attention to detail and organizational skills

  • Team player attitude and willingness to help others to help the team exceed expectations

  • Strong ability to maintain a clean work area and keep equipment, tools, and supplies clean to avoid contamination with foreign material

  • Natural curiosity and ability to learn new concepts, tools, and workflows quickly

  • Strong self-motivation, self-direction, and ability to prioritize

  • Excellent communication and active listening skills

Bonus Points For

  • Recognized Graduate, CDT or higher certification

  • Managed a team of 10+ technicians

  • Outstanding professional references to share

Req ID: J-145

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.