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DDC Quality Program Manager

Dandy

Dandy

Operations, Quality Assurance
Remote
Posted on Tuesday, June 25, 2024

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

The Quality Program Manager role will be responsible for ensuring Dandy’s CAD/CAM designs consistently deliver best in class products that meet Dandy’s high quality standards. The ideal candidate for this role is someone with strong technical depth in quality control excited to redefine industry best practices and find solutions to challenging new problems to help enable Dandy’s goals. The ideal candidate will have a strong continuous improvement background, insatiable curiosity and a desire to learn and grow.

What You'll Do

  • Implement standard industry practices for continuous improvement (e.g., Gemba Walks, 5 Whys, DMAIC, etc.)

  • Develop and maintain Dandy SOPs for design and quality assurance

  • Develop, prototype, validate, and implement new design standards, methods, and processes

  • Continually drive standards and SOPs towards objective measures that lead to positive doctor outcomes

  • Lead CAPA initiatives with external partners to determine root cause and ensure necessary actions to correct are implemented

  • Own complaint/refabrication data, metrics and drive improvements

  • Work with software engineering teams to build tooling that supports product quality

  • Partner cross functionally with manufacturing to ensure an excellent product outcome for our customers

  • Manage a small but mighty team of technical experts

What We're Looking For

  • Track record of success in building new operational processes and an ability to work through ambiguity

  • Bachelor’s Degree in Mechanical, Industrial, or Biomedical Engineering

  • 5+ years of quality engineering or quality assurance experience with cosmetic/aesthetic components

  • Lean Six Sigma, Kaizen and CAPA experience or certifications

  • Experience in implementing SOPs and other quality documents

  • Strong written and verbal communication skills

  • Ability to problem solve independently

  • Ability to meet deadlines while ensuring superior quality standards for every case

  • Flexible, able to adapt in a changing environment

  • Positive attitude and consistently strong work ethic

  • Comfortable with learning new dental terminology

  • Ability to effectively manage time and handle multiple task assignments.

  • Skilled in quality data management, analysis, and reporting including Tableau/Looker/Power BI

Bonus Points For

  • Outstanding professional references to share

  • CQE or CQA certification is a plus

  • Part of a startup acquisition or IPO

  • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

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We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.