<div class="content-intro"> <p><strong>About Dandy</strong></p> <p><span style="font-weight:400;">Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.</span></p> </div><p> <strong>About the Role</strong> </p> <p> <span style="font-weight:400;">Dandy is hiring a Clinical Support Expert to join our rapidly growing venture-backed company. The Clinical Support Team owns delivering best in class dental technical knowledge and customer service in a timely manner. In this role, you’ll help provide technical expertise to offer superb customer service for our doctors.</span> </p> <p> <strong>What You'll Do</strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">You will be the CX Product Line “Lab Owner” through cross-functional partnership with the Quality and Product Line teams</span></li> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Effectively develop and collaborate on quality best practices, then implement the procedures across the Clinical Support Team</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Supervise the quality trends of the Product line, escalating trends with mitigation solutions</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Propose and oversee the upleveling of clinical knowledge based on trends and feedback</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Implement rapid quality result focused solutions in collaboration with the Quality team</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Maintain detailed records of quality solutions and impact on patient outcomes</span></li> </ul> </ul> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">You will also p</span><span style="font-weight:400;">rovide technical guidance as the highest level of escalation of inbound support tickets</span> </li> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Support doctors through phone and chat to provide technical customer service regarding complex cases, treatment planning and refab diagnostics</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Be the technical liaison between doctors and the lab, translating doctor feedback and preferences to outcomes for live orders</span></li> </ul> </ul> <p> <strong>What We're Looking For</strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Minimum +5 years experience in a high volume lab setting, digital dental labs ideal but not necessary</span></li> <li style="font-weight:400;"> <span style="font-weight:400;">3+ years experience in 3Shape CAD/CAM digital design in Implants</span><em><span style="font-weight:400;"> </span></em><span style="font-weight:400;">and building best design practices</span> </li> <li style="font-weight:400;"><span style="font-weight:400;">Preferred, previous experience with customer service role for the lab</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Is looking for a technical customer service role</span></li> <li style="font-weight:400;"> <span style="font-weight:400;">Strong knowledge of Implant</span><em><span style="font-weight:400;"> </span></em><span style="font-weight:400;">dental systems and their digital components (i.e. scan bodies)</span> </li> <li style="font-weight:400;"><span style="font-weight:400;">Customer obsession focused - Connect with Dr’s on live orders and help answer questions and/or troubleshoot their issues for best customer experience</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Empathetic - able to connect well with other people and understand the customer’s pain points</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong computer skills</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong written and verbal communication skills</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to problem solve independently</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to meet deadlines while maintaining superior quality standards for every case</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Desire to work at a fast growing, fully-digital lab</span></li> </ul> <p> <span style="font-weight:400;">The reasonably estimated salary for this role at Dandy is $70,000 - $80,000 plus equity. Actual compensation is based on a number of factors including, but not limited to the primary work location, candidate's skills, qualifications, and experience.</span> </p><div class="content-conclusion"> <p>In addition, Dandy offers a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan, paid time off and fitness reimbursements.</p> <p><span style="font-weight:400;">Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration statusor any other legally protected characteristics.</span></p> </div>