Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview

We are seeking a dedicated Senior Systems Engineer to join our company. You will primarily focus on technical analysis, consulting, troubleshooting, and the strategic design of technology systems. You will collaborate closely with our IT teams and our MSP clients, taking the lead on projects and effectively managing complex technology environments. Your responsibilities will encompass application, server, and network implementation, management, and advanced troubleshooting within the framework of an MSP environment.

What you’ll do

• Provide mentorship to junior team members through leading collaborative efforts for case escalation and knowledge sharing, fostering a culture of continuous improvement within the team
• Develop comprehensive project scopes and budgets, ensuring meticulous planning and successful project execution within established timelines.
• Take charge of project tasks, ensuring their on-time completion and delivering exceptional solutions that meet and exceed client expectations.
• Conduct in-depth analysis of customer technology requirements, encompassing storage, network, and compute resources, and provide strategic recommendations.
• Expertly identify, analyze, and resolve complex customer technology issues, leveraging your technical prowess to deliver effective solutions.
• Collaborate with the Customer Success Management (CSM) team to provide strategic recommendations and analysis on customer technology roadmaps, contributing to long-term success.
• Provide mentorship to junior team members, nurturing their professional growth and development, and fostering a culture of continuous improvement within the team.
• Proactively monitor our schedule and incoming request queue, orchestrating efficient responses to all service requests.
• Skillfully manage ticket completion, consistently meeting or exceeding Service Level Agreements (SLAs) based on ticket priority, utilizing various communication channels including the ticketing system, phone, and chat.
• Thoroughly document work performed and time expended, adhering to established protocols and systems.
• Be prepared to travel and deliver onsite support as required by our Service Coordinator, demonstrating a commitment to client satisfaction.

Who you are

• Able to be onsite in the Denton office 5 days a week
• Able to travel offsite to customer locations
• Minimum of 4+ years of hands-on experience in a similar Senior Systems Engineer role, demonstrating a history of successfully delivering complex IT solutions.
• Previous experience in a Managed Service Provider (MSP) environment is highly preferred, showcasing your ability to excel in a fast-paced client-focused setting.
• Exceptional skills in designing innovative technology solutions that address complex client needs.
• Proven ability to lead in the development of project scopes and budgets, aligning resources with project objectives.
• Exhibit advanced expertise in various technical areas, including but not limited to:
• Expert Microsoft 365/Google Administration
• Expert Network & DNS Troubleshooting
• Advanced Antivirus and Antispam Administration
• Expert Windows and Mac OS
• Expert SaaS Application Add/Remove
• Advanced SaaS Application Implementation
• Advanced RMM (Remote Monitoring and Management) Tool Administration
• Advanced Scripting
• Expert Active Directory & Azure Active Directory Implementation and Administration
• Proficient Windows Server OS Implementation and Administration
• Expert Windows Server OS Troubleshooting
• Advanced VoIP System Administration
• Expert SSO (Single Sign-On) Implementation in M365, Google, and Okta
• Complex Ticket Escalations
• Exhibit excellent verbal and written communication skills, enabling you to convey complex technical concepts clearly and effectively.

Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people are less likely to apply to jobs where they don’t meet every single qualification. Imposter syndrome can get in the way of meeting spectacular candidates. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles!

Read about working at Electric here and meet our leadership team!

We offer a range of benefits that include:

• Flexible and generous PTO
• Mental Wellness Days
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability
• Employee Assistance Programs
• Life Insurance funded by Electric
• Training and career growth
• Awesome team building events!

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ. With a widely distributed team, we are used to working remotely across different time zones.

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

Standard Working Hours: 9:00AM -6:00PM

We are an equal opportunity employer.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai.