Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview

Techvera is seeking an experienced Systems Administrator professional to join our team onsite at our Denton, TX office. As a Systems Administrator, you will play a pivotal role in collaborating with our IT teams and MSP clients, managing technology and executing complex projects. In this key role, you will be responsible for providing top-notch technical support, managing IT infrastructure, and delivering project excellence.

What you’ll do

• Maintain and resolve issues related to cloud infrastructure, ensuring optimal performance and reliability.
• Execute basic network administration tasks and swiftly resolve network-related issues.
• Collaborate with Senior Systems Administrators on case escalation and knowledge sharing, fostering a culture of continuous improvement within the team.
• Serve as an escalation point for the Technician and Service Coordination team.
• Proactively monitor our schedule and incoming request queue, ensuring rapid response and resolution to all service requests.
• Skillfully manage ticket completion, consistently meeting or exceeding Service Level Agreements (SLAs) based on ticket priority.
• Maintain clear, concise, and frequent communication of ticket statuses to stakeholders through various channels, including the ticketing system, phone, and chat.
• Expertly identify and escalate technical and scheduling challenges according to established policies, ensuring timely resolution.
• Proactively encourage customer surveys and consistently achieve and maintain a targeted Customer Satisfaction (CSAT) score of greater than 93.
• Thoroughly document work performed and time expended using appropriate systems and protocols.
• Be readily available to travel and provide onsite support as required by our service coordinator, demonstrating a high level of professionalism and technical expertise.

Who you are

• A minimum of 2+ years of hands-on experience in a similar Systems Administrator role or equivalent education.
• Previous experience in a Managed Service Provider (MSP) environment is highly preferred, with a strong track record of delivering exceptional IT support.
• Demonstrated proficiency in a wide range of tools and processes, including but not limited to:
• Basic Endpoint management
• Basic Application Support
• Proficient Network Management
• Basic Mobile Device Management (MDM)
• Basic Scripting
• Intermediate Server configuration and troubleshooting
• Basic VoIP troubleshooting
• Basic Security Evaluation
• Intermediate Microsoft 365/Google Administration
• Proficient Network & DNS Troubleshooting
• Intermediate Antivirus and Antispam Administration
• Advanced Windows and Mac OS
• Intermediate RMM (Remote Monitoring and Management) Tool Administration
• Proficient Active Directory Administration
• Intermediate Cloud Infrastructure Management
• Exhibit excellent verbal and written communication skills to effectively engage with clients and collaborate seamlessly with team members.

Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people are less likely to apply to jobs where they don’t meet every single qualification. Imposter syndrome can get in the way of meeting spectacular candidates. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles!

Read about working at Electric here and meet our leadership team!

We offer a range of benefits that include:

• Flexible and generous PTO
• Mental Wellness Days
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability
• Employee Assistance Programs
• Life Insurance funded by Electric
• Training and career growth
• Awesome team building events!

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ. With a widely distributed team, we are used to working remotely across different time zones.

See below to see if you are eligible to work within the 23 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

Standard Working Hours: 8:00AM - 5:00PM

We are an equal opportunity employer.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai.