About Ephemeral

We’re on a mission to create a world where every body is a canvas for limitless self-expression. In 2021, after 6 years of research and development, we launched the world’s first and only made-to-fade tattoo that lasts a year. With our technology and our experiential Ephemeral Studios, we are making it possible for anyone to wear a tattoo that changes as they change. Read more about us in Bloomberg , Forbes , Vogue or The Cut .

Despite being a 12,000 year old consumer category, tattooing has seen little innovation, while continuing to be held back by stigma and permanence. At Ephemeral, we see tattoos as an empowering, beautiful and creative way to express your identity. We dream of a day when tattoos become the number one form of global self-expression.

We are looking for teammates that share this passion and are excited by the prospect of building without a playbook, are undaunted by big, audacious ideas and are committed to teamwork.

Why You’ll Love Working at Ephemeral

We are creative – We see problems as opportunities for innovation, love when playbooks don’t exist and push the boundaries of what’s possible.

We are owners - Leadership is expected at every level at Ephemeral, during good and bad times.

We are caring - Our priority is the physical and mental well being of our customers and teams. We work to earn trust by taking care of them in every interaction.

About the Team

The Studio Leader works closely with Artists and Customer Experience Associates (“CX”) to create experiences that are accessible, repeat-worthy, and cater to all customers (first-timers or lifetime tattooers). The studio's success depends on meeting or exceeding its performance targets related to profitability, customer satisfaction, and book, fill and show rate.

About the Role

The Studio Leader plays an integral role in Ephemeral’s growth and serves as an agent for the brand. They are responsible for fostering a studio culture that is professional, high-performing, and mission and vision aligned. The Studio Leader oversees all aspects of daily operations, floor management, and people development, including Artists and Customer Experience Associates. Most importantly, they are strong people leaders who demonstrate customer obsession and hold the team accountable to do the same through the entire customer journey, digitally and in-studio. They empower the studio team to uphold the customer promise of creating an experience that transcends the temporary nature of our tattoos to something our customers can remember for years to come. At Ephemeral, we value ownership, empathy, operational athleticism and agility, fearlessness, and creativity and prioritize candidates that value diversity of experience, background, and ideas.

This role will be Full-Time and paid at $80,000 - $100,000 per year.

You’re excited about this opportunity because you will…

• motivate and inspire your staff to deliver exceptional customer service and tattoos that yields optimal results.
• nurture a culture of trust by listening with empathy and cultivating a safe and collaborative environment.
• coach and mentor Artists and Customer Experience Associates by delivering critical performance-enhancing feedback to enrich the customer experience.
• Become fluent in tattoo culture and technical terminology and play a key role in training and developing tattoo artists and holding them accountable to technical and service standards.
• manage the recruiting and onboarding experience for all new studio hires, including customer experience associates, artists, and new business leaders.
• leverage financial projections to inform labor and appointment schedules that optimize for capacity and collaborate with the Head of Studios to identify strategies to achieve success.
• take ownership of PL management and analyze key performance metrics, including book, fill, show, and cancellation rate, AUR, and customer satisfaction scores to maximize revenue, control costs, and strategically drive the business.
• oversee daily operations to guarantee customers have an outstanding experience and be ready to assume all floor responsibilities, such as opening and closing.
• be responsible for maintaining studio facilities and procurement, with support from the Operations Manager.
• ensure compliance with all labor laws, consent and waiver forms, tattoo safety and hygiene standards per the Department of Health, Artist licenses, company policies, service standards, and studio operating procedures, and address any violations swiftly in collaboration with our internal compliance and people team.
• manage customer satisfaction by sustaining 100% CSAT and 80 NPS and ensuring prompt resolution of customer feedback from NPS, Google, and Yelp inquiries.
• be a change management champion, oversee the implementation of SOPs, and support initiatives launching in a rapidly growing environment by partnering with key stakeholders.
• partner with our PR team and be prepared to be a brand ambassador by participating in local press events such as television segments or interviews.

We’re excited about you because…

• you have 5-7 years of general management leadership experience in retail, hospitality, or fitness with performance metric accountability. Start-up experience is a plus.
• you have strong interpersonal skills, a positive attitude, and a proven ability to motivate and inspire a team.
• you are excited about immersing yourself in tattoo culture and creating a welcoming and inclusive atmosphere.
• you have a passion for exceptional customer service.
• you’re comfortable with change management. You can implement operational processes and effectively communicate new initiatives to your team.
• you understand how to analyze PL to impact performance positively. You have extensive experience with sales and payroll reporting and a comfort level with technology.
• you have excellent written and verbal communication, time management skills.
• you are comfortable working non-traditional hours, including evenings, weekends, and holidays.

What we offer…

• Medical, Vision, and Dental Insurance
• FSA/HSA Account Options
• Commuter Benefits
• Employee Assistance Program
• Paid Time Off
• Equity Options
• Sick Pay

Other Considerations…

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Ephemeral strives for a diverse and inclusive workforce where everyone can show up as their authentic selves. If your qualifications do not align with every point above, we still encourage you to apply to this role and any of our roles if they spark interest. Even if you are not selected for this role, you could be a great match for another.

Our Commitment to Diversity and Inclusion

Ephemeral Tattoo is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.