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Leasing Operations Associate

Flock Homes

Flock Homes

Operations
Denver, CO, USA
Posted on Mar 15, 2025

Why Flock?

There are 17 million Americans who own rental property. Most don't want to be landlords anymore, but selling isn’t a good option. Why? You’d lose income and appreciation, trigger tax liabilities, kick out your tenants, have to fix up the house – the list goes on! Flock is here to help.

Flock is building the retirement solution for landlords. We’ve created the first tech-driven 721 Exchange to help individual rental property owners seamlessly convert their real estate into passively owned shares in a professionally managed portfolio of homes. Some people call it the UPREIT; we call it "The People’s REIT."

In a traditional property sale, the transaction marks an end to the buyer/seller relationship – not so with Flock. When owners contribute their real estate to Flock’s portfolio, a new journey begins: one that has been carefully crafted to both relieve their pain points and provide tangible benefits for years to come. It’s a better way to sell and a better way to own real estate.

We’re fortunate to be backed by a great group of venture capital firms, including Andreessen Horowitz, Human Capital, Susa Ventures, Box Group, and Primary Venture Partners, as well as a large network of strategic investors, including 1Sharpe Ventures, Redwood Trust (NYSE: RWT), Fred Tuomi (former CEO of Invitation Homes), and Eric Wu (former CEO of Opendoor).

The Position

Flock is hiring a Leasing Operations Associate to play a critical role in driving high standards across our leasing and renewal operations. This role focuses on the property lifecycle from rent-ready status to resident move-in, managing every interaction to ensure a seamless resident placement experience, while also guiding current residents through the renewal process at lease expiration.

Responsibilities:

  • Vacancy & Leasing Management
    • Ensure all newly rent-ready properties are promptly listed and optimally showcased across both internal platforms and external listing sites.
    • Maintain accurate and up-to-date property listings, collaborating with internal teams to enhance visibility and implementing promotional offers to drive occupancy.
    • Engage with all leads by providing timely and personalized communication to maximize conversion opportunities.
    • Manage inbound applications efficiently, ensuring a smooth and organized leasing process.
    • Address prospect inquiries promptly, offering clear and accurate information to enhance their experience.
    • Oversee move-ins, coordinating with relevant teams to ensure a seamless transition for new residents.
  • Renewal Management
    • Proactively engage with current tenants to encourage lease renewals, maintaining high retention rates.
    • Negotiate renewal terms, including pricing adjustments and repairs negotiations, to ensure a fair and competitive offer.
    • Serve as the primary point of contact for tenants throughout the renewal process, preserving positive relationships and addressing concerns promptly.
    • Collaborate with internal teams to streamline the renewal workflow and ensure timely lease signings.
    • Act as an external face of the property management function, fostering trust and satisfaction among tenants to enhance long-term occupancy stability.

Qualifications

  • Experience
    • Minimum of 2 years in real estate, operations, or customer service.
    • Experience with property management software preferred. Previous experience using Appfolio and Rently preferred but not required.
  • Skills
    • Attention to Detail: Meticulous in managing documentation and following processes accurately across multiple properties and resident needs.
    • Communication Skills: Excellent verbal and written communication, skilled in providing exceptional customer service.
    • Organizational Skills: Strong ability to prioritize tasks, manage time effectively, and proactively address operational needs.
  • Mindset
    • Resident-Centric Approach: Committed to enhancing the resident experience at every touchpoint, empathetic and responsive to resident needs.
    • Adaptable and Proactive: Thrives in a fast-paced, startup environment, eager to take initiative and improve processes.
    • Ownership Mentality: Demonstrates accountability for responsibilities, actively participating in feedback loops to foster continuous improvement.

Compensation & Benefits:

The annual salary range for the target level for this role in Denver is $55k-$75k OTE+, target equity, and benefits (including medical, dental, vision, and 401(k).