Overview

IT Operations Assistant SRAM Portugal Are you passionate about IT and ready to make an impact? SRAM Portugal is looking for an IT Operations Assistant to be part of a hands-on, globally connected team, working closely with end users, supporting reliable IT operations, and partnering with international teams in a dynamic, collaborative environment.

Responsibilities

• Install, configure, and maintain hardware and software components, including servers, communication devices, workstations, and peripherals
• Implement predefined IT solutions in alignment with local and global standards
• Document system configurations and maintain up-to-date installation, operation, and user manuals
• Provide end-user support, diagnosing and resolving technical issues in a service-oriented and collaborative manner
• Ensure compliance with safety standards and maintenance plans
• Train end users on IT systems and applications
• Participate in local and international IT projects, working closely with cross-functional teams

Qualifications

• Minimum academic qualification: High School Diploma (12th grade)
• Technical training in Information Systems or equivalent practical knowledge
• Knowledge of Operating Systems and Hardware
• Programming language knowledge is a plus
• Fluency in Portuguese and English, both written and spoken (mandatory)
• Strong communication skills and a collaborative mindset
• Customer-focused, proactive, and results-oriented attitude
• Good analytical and problem-solving skills
• Residence within 30 km of SRAM Portugal (preferred)
• Availability for international travel

About SRAM

SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.