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Client Care Coordinator

Jukebox Health

Jukebox Health

Customer Service
New York, NY, USA
Posted on Tuesday, October 26, 2021

We have multiple openings for empathetic Client Care Coordinators to help prospective new clients decide whether Jukebox is the right option for them. If you’re a good listener and the kind of person people seek out for advice, we’d love to talk to you.  

This is an opportunity to get in on the ground floor of an exciting healthcare technology startup founded by serial entrepreneurs with prior exits to Anthem and SoftBank, and backed by investors including Primary Venture Partners as well as founders of Noom, Pinwheel, FuboTV and many others. 

At Jukebox, our mission is to help older adults age in place for as long as they would like by making their homes safer and more accessible. We do this by combining occupational therapist-led home safety assessments with affordable, CAPS-certified home renovations personalized to each older adult's situation. 

Jukebox is a fast-growing company of technologists, occupational therapists, gerontologists, and others who care deeply about the well being of our elders. We offer competitive compensation packages including comprehensive health benefits, stock options, and flexible work environment coupled with an uplifting culture.

About the Role

We have multiple openings for Client Care Coordinators to take on the following responsibilities:

  • Coordinate appropriate responses to inbound calls, texts, and emails from prospects and clients 

  • Keep various internal teams apprised of all client requirements and any changes that are necessary to support specific cases and home modification projects

  • Keep detailed records in the company’s CRM system, and track progress of specific cases 

About You

The ideal candidate would have the following qualities:

  • You care deeply about helping others, especially older adults.

  • Some prior sales and marketing experience in the geriatric care industry, or a relevant clinical background is a big plus. 

  • You have a sixth sense on how to handle delicate conversations, and are the kind of person friends seek out for personal advice.

  • An outgoing personality and positive attitude coupled with exceptional communication, interpersonal, and decision-making skills.