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Pre-Visit Specialist

K Health

K Health

Posted on Tuesday, August 1, 2023

Who we are:

K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. We’re looking for mission-driven individuals to join our growing team and help us eliminate healthcare inequalities and build a better, healthier future for us all.

Named as one of FastCompany's Most Innovative Health Companies of 2022 and to the 2021 CNBC Disruptor 50 list, K Health is using Artificial Intelligence (AI) to build the smartest digital healthcare platform in existence. Our data-driven app brings together the knowledge of thousands of doctors and the anonymous medical records of millions of people to help diagnose and treat what’s wrong. We offer a free symptom checker and 24/7 access to doctors to ask questions, refill prescriptions, get care for your kids, and more. Right from your phone—no insurance needed.

Since we were founded in 2016, K Health has raised over $270M in VC funding and our Series E funding round brought us to Unicorn status. Our current partners include the Mayo Clinic Platform, Anthem, and Maccabi Health Services.

About the role:

K Health is seeking a Pre-Visit Specialist to support our clinicians. We’re looking for a thorough and organized collaborator who is keenly aware of detail and has a strong work ethic. This role requires high acuity and sensitivity. This person thrives in fast-paced environments and can quickly learn new tasks, clearly communicate any concerns and pivot to new tracks of work. With a bias for execution, the ideal candidate has a dedicated passion for excellence in delivering the highest quality of care to the patients we serve. #LI-Remote

What you'll be doing:

  • Manage an inbox of incoming and outgoing messages with patients to collect information needed prior to virtual healthcare visits
  • Confirm sufficient and accurate information is collected before directing patients to join healthcare visits with medical providers
  • Patient interaction to coordinate availability for rescheduling appointments
  • Calendar management for team of medical providers, including patient rescheduling for appointments
  • Works efficiently with the clinical teams to ensure a smooth flow for the patient and team.
  • Effectively provides back-up for other areas as needed.

What we're looking for:

  • Experience with G-Suite and Slack
  • Excellent written and verbal communication skills
  • Demonstrated ability to prioritize and manage time effectively
  • Strong attention to detail and accuracy
  • Ability to work independently and in a team environment
  • Flexibility to work occasional evenings and weekends

Benefits & Perks:

  • Monthly social committees for company events
  • 20 paid vacation days & 5 sick days per year
  • Stock options for every full-time employee
  • Paid parental leave
  • 401k benefit
  • Competitive health, dental, and vision insurance options

Shifts Available:

Shift 1: S-TH: 12AM-8AM

Shift 2: S, M, F, SA: 9AM-8PM (S, M) 12AM-11AM (F, SA)

Shift 3: T, W, TH, F, SA: 3PM- 12AM

Shift 4: S-TH: 3PM-12AM (S,M) 10AM-7PM (T, W, TH)

All shifts are in the Pacific Time Zone.

$18$21 USD

K Health offers competitive compensation packages along with stock options based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.

We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

K Health is proud to be an Equal Opportunity Employer and considers applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.