What is the purpose of this role?

At DOOR, we believe that great property management is about more than maintaining buildings, it’s about creating a welcoming, safe, and well-functioning community where residents feel at home. We’re seeking an On-Site Property Manager who will serve as the face of our 102-unit residential community in Roslindale, MA. In this role, you’ll play a key part in shaping the resident experience, ensuring operational excellence, and protecting the long-term value of the property through effective leadership and attention to detail.

What is the role?

As the On-Site Property Manager, you’ll be responsible for the day-to-day management of the property, from resident relations and leasing to maintenance coordination and financial oversight. You’ll handle everything from greeting prospective tenants and conducting move-in inspections to overseeing maintenance staff and ensuring compliance with housing regulations. You’ll also help foster a sense of community by leading resident communications, coordinating events, and ensuring that the property remains a safe, clean, and welcoming place to live.

Who is DOOR?

DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market.

We believe smarter buildings make life simpler. At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.

What will you do?

Resident Relations & Customer Service

o Greet residents and prospective tenants professionally and courteously.

o Respond promptly and effectively to resident inquiries, complaints, and maintenance requests.

o Enforce community policies, lease agreements, and standards.

o Conduct move-in and move-out inspections to ensure property condition and adherence to lease terms.

o Foster a positive community environment to encourage resident retention.

Leasing & Marketing

o Show available units to prospective residents.

o Screen applicants and process rental applications.

o Prepare and execute lease agreements.

o Maintain marketing efforts to attract new tenants.

o Keep accurate records of vacancies and leasing activities.

Operations Maintenance

o Perform regular property inspections to identify issues.

o Oversee maintenance staff and coordinate repairs.

o Monitor common areas, amenities, and grounds for cleanliness and safety.

o Coordinate work orders and ensure timely completion of repairs and preventative maintenance.

Financial & Administrative Tasks

o Collect rent and other resident payments.

o Enforce late fee policies and follow up on outstanding balances.

o Maintain resident and property files, records, and reports.

o Assist with budgeting, expense tracking, and financial reporting.

o Prepare regular operational and financial reports for ownership.

Compliance & Safety

o Ensure compliance with all applicable laws, including fair housing regulations.

o Conduct safety inspections and implement safety protocols.

o Address and respond to emergency situations promptly, including after hours if necessary.

Additional Duties

• Host community events or resident communications to foster engagement.
• Coordinate move-ins, move-outs, and lease renewals.
• Respond to after-hours emergencies as needed.
  

What do you bring to DOOR?

• Prior experience in residential property management preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Basic knowledge of property maintenance and repairs.
• Familiarity with property management software is preferred. (AppFolio and/or
• Yardi)
• Knowledge of local housing laws and regulations.
• Ability to work independently and as part of a team.
• Education & Certifications

o High school diploma or equivalent required.

o Certifications such as CAM, CPM, or similar are a plus.

DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What is required (travel & physical requirements)?

• This role will be in-person (5 days a week)
• Ability to perform routine physical inspections.
• Flexibility to respond to after-hours emergencies.

What does DOOR bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits:

• Parental Leave
  DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace.
• Flexible Time Off
  We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being—so they can bring their best selves to work.
• Flexible Working Day
  We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives.
• Comprehensive Health Coverage
  We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs.
• Life & AD&D Insurance
  DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage.
• Disability Benefits
  We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working.
• Retirement Planning
  Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals.
• DOOR Equipment Setup!
  Employees get a full setup of hardware from our home line of products as well as FREE monitoring!

Joining us means:

• Having teammates all over the world in the US, Argentina, Spain and Romania.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers: Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR:

• Communications from Latch or DOOR will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or DOOR from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or DOOR unless you verified that the offer is from Latch or DOOR (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.