What is the purpose of this role?

The Alarm/Access Control Electronics Technician at DOOR plays a critical role in ensuring the seamless functionality and deployment of our access control devices. This position ensures our customers experience efficient device operations by actively preparing new devices for installation and expertly managing the repair and refurbishment of returned units. As a key member of the Operations team, this role directly contributes to DOOR's commitment to delivering exceptional customer experiences and maintaining the integrity of our innovative smart building solutions.

What is the role?

We're looking for a detail-oriented and motivated Alarm/Access Control Electronics Technician to join our Operations team, you will work under the guidance of our Senior Solutions Engineer. This is an exciting opportunity to join a growing company and contribute to ensuring smooth and efficient device operations for our customers.

Who is DOOR?
DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market.

We believe smarter buildings make life simpler. At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.

What will you do?

Device Activation and Preparation for Deployment:

○ Activate and test new devices to ensure full functionality.

○ Update firmware and provision devices to the correct property and access points.

○ Ensure properties and devices are correctly configured in our system.

○ Label devices and boxes with accurate location information to streamline the onsite

installation process.

○ Partner with the Senior Solutions Engineer to ensure installers have everything they

need to execute flawlessly in the field.

Device Returns and Refurbishment (RMA):

○ Receive and inspect returned devices for faults or damages.

○ Assess devices for refurbishment or dismantling for spare parts.

○ Perform necessary repairs and testing to prepare refurbished devices for redeployment.

○ Maintain accurate records of all RMA activities and device statuses.

What do you bring to DOOR?

Technical Skills:

○ Knowledge of electronics, troubleshooting, and basic repair techniques.

○ Familiarity with firmware updates, device provisioning, and technical configurations is a plus.

○ Proficiency with labeling and inventory management systems.

Attention to Detail:

○ Meticulous in following processes and documenting activities.

○ Ability to maintain accuracy in configuring and labeling devices.

Team-Oriented:

○ Strong communication skills and ability to collaborate with team members.

○Commitment to supporting the larger goal of delivering exceptional customer experiences.

Preferred Qualifications:

○ Degree or certification in Electronics Technology, Electrical Engineering Technology, or a related field from a vocational or technical school.

○ Experience in electronics testing, repairs, or technical support roles.

DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What is required (travel & physical requirements)?

• This role will be in-person
• Must be able to lift up to 25 pounds at times

What does DOOR bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits:

• Parental Leave
  DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace.
• Flexible Time Off
  We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being—so they can bring their best selves to work.
• Flexible Working Day
  We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives.
• Comprehensive Health Coverage
  We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs.
• Life & AD&D Insurance
  DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage.
• Disability Benefits
  We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working.
• Retirement Planning
  Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals.
• DOOR Equipment Setup!
  Employees get a full setup of hardware from our home line of products as well as FREE monitoring!

Joining us means:

• Having teammates all over the world in the US, Argentina, Spain and Romania.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers: Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR:

• Communications from Latch or DOOR will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or DOOR from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or DOOR unless you verified that the offer is from Latch or DOOR (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.