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Implementation Manager

Marker Learning

Marker Learning

Remote
Posted on Wednesday, January 17, 2024

About Marker Learning:

1 in 5 students has a learning disability such as dyslexia, which makes it harder for them to read, spell and write--despite their intelligence. While receiving a proper evaluation for a learning disability could be the most impactful event in a student’s life, only 4% of students receive a diagnosis because of the high costs of evaluations and lack of access to qualified psychologists. Undiagnosed students are 3x more likely to drop out of high school, 5x more likely to be unemployed, and tend to experience elevated levels of anxiety and depression. It’s estimated that early diagnosis of dyslexia and other learning disabilities could save the US over 72 billion dollars of economic impact and drastically improve the lives of millions of people.

Marker Learning is on a mission to make learning disability (e.g. dyslexia) assessments and diagnosis easier and more affordable for schools and parents. By leveraging proprietary technology developed by leading experts at Johns Hopkins, the end-to-end evaluation is completed in half the time and at 1/10th the cost of typical in person evaluations. We are a rapidly growing start up, backed by some of the most mission driven and reputable venture capital firms and education non-profits.

Join us in our mission to inspire and support all students on their unique learning paths.

Marker Learning is seeking an Implementation Manager dedicated to overseeing and optimizing the implementation experience, ensuring our psychoeducational evaluations reach over 1 million students across the nation. As Marker Learning extends its reach, you'll be at the helm of district partnerships, handling implementation and account management until a steady state of adoption is achieved. This is a unique opportunity to contribute to a rapidly growing company, directly impacting students' lives while gaining comprehensive insights and driving improvements in operational intricacies.

You’ll be responsible for the following key outcomes as a critical School Success team member.

School Activation:

  • Strategize and execute onsite district launches, delivering a premium white-glove implementation experience to maximize student impact.
  • Ensure a seamless onboarding experience through project planning, executive monitoring, and continuous improvement.
  • Exceed KPIs in service adoption, demand forecasting accuracy, and client satisfaction by meticulously planning and executing district activation project management and strategies.
  • Conduct regular status meetings with clients and internal teams, tracking activation progress, emphasizing ROI, and recommending process enhancements to expedite Time-to-Value (TTV).
  • Serve as the singular point of contact for all implementation efforts, fostering and nurturing robust client relationships until adoption is achieved.
  • Support a hands-on "first 5" approach onsite at districts, ensuring smooth testing launches and prompt troubleshooting to guarantee a seamless experience.
  • Produce a thoughtful rollout plan that accurately covers the scope of the specific client’s needs, including immediate travel and long-term project planning.
  • Thoroughly align with districts to unearth and address logistical unknowns, ensuring comprehensive operational alignment.

Service Delivery:

  • Deliver unparalleled district experiences that place students at the forefront, consistently striving to create and deliver value throughout the implementation process.
  • Embody a student-first approach, genuinely focused on fostering positive student outcomes at each implementation stage.
  • Showcase adept preparation and presentation skills, enhancing client engagement at all levels.
  • Provide prompt and exceptional customer service, effectively addressing implementation queries and issues while managing multiple implementations simultaneously.
  • Facilitate regular business reviews with customers to assess progress and align objectives.

Operational Rigor:

  • Adhere to district launch SOPs with meticulous attention to detail, ensuring swift system configuration for seamless and supported testing launches.
  • Serve as the subject matter expert on all clinical and operational prerequisites, ensuring comprehensive alignment.
  • Develop and execute implementation plans tailored to diverse district needs, nuances, and stakeholders.
  • Drive organizational best practices, techniques, and project management standards, continuously measuring launch performance to identify areas for improvement.

Sustained Adoption:

  • Drive customer adoption of Marker Learning’s services, continuously monitoring and improving customer satisfaction.
  • Collaborate with internal partners to devise effective intervention strategies addressing challenges related to prolonged district activations.
  • Proactively identify risks and present contingency plans to accelerate adoption during hand-off stages.
  • Collaborate closely with Sales and Customer Success Managers to identify growth opportunities.
  • Conduct weekly webinars and schedule office hours during off-season periods, fostering community engagement and ensuring sustained adoption.
  • Act as a trusted strategic advisor to each district, continuously emphasizing the ongoing value of our services during and post-implementation.

You’ll be responsible for the following key outcomes as a critical School Success team member.

Key Outcomes:

  • Best-in-class implementation: Take charge as the primary contact for school district clients, meticulously curating an unmatched implementation experience, establishing Marker Learning as a leader in nationwide psychoeducational evaluations.
  • Operational Excellence & Scalability: Foster a culture of continuous improvement by streamlining systems, processes, and operational frameworks for enhanced efficiency and scalability. Create scalable frameworks to standardize all future implementations.
  • Data-Driven Insights & Improvements: Demonstrate a proactive approach to data analysis, systematically tracking and evaluating client data to identify growth opportunities and potential gaps, gaining a strategic advantage in the market.
  • Sustained Adoption through High Client Satisfaction: Drive high levels of client satisfaction by delivering exceptional service experiences during and post-implementation. Success is measured not just by the completion of implementation but also by ongoing positive feedback and sustained client success metrics.
  • Subject Matter Expertise: Act as the go-to expert for all school district activations, foreseeing their needs to offer a best-in-class experience collectively.
  • Cross-functional Alignment: Collaborate seamlessly with Clinical Operations, Sales, Product, and Recruiting teams to advocate for client needs and share opportunities for improvement.
  • Ability to travel to client sites up to twice monthly, with most travel happening before the start of the school year in August

In addition to the above, it would be great if you also had:

  • Experience in health tech or ed-tech
  • Experience as a 0 to 1 operator in a startup environment

*We know people from historically underrepresented communities are less likely to apply if they don’t meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges, and will help us build a best-in-class company that will change what it means to age.

Interested? Great! Here’s what you should know:

At Marker Learning, we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation, and disability status. We'd love to hear from you if you're motivated by our mission and eager to contribute to our team and culture.

We are a mission driven team out to provide reliable and affordable testing to every student who requires it. We believe that Marker Learning has the potential to change the evaluation landscape across the country. If you are as passionate as we are about this, we’d love to hear from you!

We are dedicated to building a diverse and inclusive workforce. Marker Learning provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as covered veteran in accordance with applicable federal, state, and local laws.