The Odeko family is diverse, passionate, and innovative. With 200+ employees across 9 different departments and 7 groups, we bring people from all over the world together to develop technology and work towards a shared mission. We believe that small businesses need our support now more than ever, and that the coffee industry is where connections happen.

We are seeking an experienced E-commerce Operations Manager to lead the development and execution of our e-commerce strategy at our fast-growing startup. In this role, you will be responsible for driving sales, increasing customer retention, and optimizing the user experience on our e-commerce platform. The ideal candidate will have a strong understanding of e-commerce best practices, a track record of successfully managing e-commerce platforms, and a passion for data-driven decision making.

How you will make an impact:

• Drive the customer success of e-commerce through timely delivery, quality of product, and problem resolution

• Leverage internal and external tools to drive profitability and reduce cost

• Create and disseminate reports and metrics to understand gaps while also leveraging best practices across the network

• Assist with the development and execution of e-commerce strategies that drive revenue growth, increase customer retention, and improve user experience

• Improve warehouse performance through continuous improvement activities while partnering with other stakeholders to improve the overall experience

• Collaborate with cross-functional teams to ensure seamless integration of e-commerce initiatives with other operations, marketing, and sales efforts

• Stay up-to-date with the latest e-commerce trends and best practices

• Assist with customer support inquiries and issues related to the e-commerce platform

Requirements:

• Some experience or coursework in e-commerce management, preferably at a startup or fast-paced environment

• Familiarity with e-commerce platforms such as Shopify, Magento, or WooCommerce

• Proficient in data analysis and reporting tools such as Google Analytics and Excel

• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously

• Strong communication and interpersonal skills to work with cross-functional teams

• Passion for e-commerce and a willingness to learn and grow in the role

If you are a highly motivated and driven individual who is eager to learn and grow in the field of e-commerce, we encourage you to apply for this exciting opportunity. This is a remote role with some travel to distribution centers. Compensation for this role ranges from 90,000 - 95,000.