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Contracting Associate

Spark Advisors

Spark Advisors

Remote
Posted on Wednesday, May 29, 2024

About Spark Advisors

We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.

In just three years, we’ve partnered with over 3,000 brokers and enrolled over 60,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91, a client retention rate of 93%, and we’ve helped brokers grow on average >100% since partnering with us.

It’s an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 40 to 60 in the last year. Most recently, we’ve raised a Series B from leading investors who share our ambition.

Join us: we’re always on the lookout for sharp, talented, empathetic teammates.

Summary

We are hiring a Contracting Associate to support our Contracting Supervisor and become part of a team that delivers exceptional customer service! The ideal candidate is someone who enjoys speaking with clients, excels at creative problem-solving and learning new skill sets, and genuinely loves helping people. You will report directly to the Contracting Supervisor.

Key Responsibilities

  • Become the go-to for all things carrier contracting & certifications at Spark
  • Assist Agents in transferring carrier contracts to Spark & getting new contracts under Spark
  • Handle inbound and outbound phone calls from Agents with a focus on providing exceptional customer experience by utilizing active listening and communication skills throughout the contracting process
  • Leverage customer service techniques to troubleshoot customer inquiries and ensure the Agent’s issues are resolved via email, phone, and Zoom
  • Provide a pleasant contracting onboarding experience for agents
  • Adhere to the core values and mission of Spark and incorporate them into daily decision-making and initiatives

Skills, Knowledge and Expertise

  • 1-3 years of experience working in customer success, account management, or operations
  • 1-3 years of experience working with Medicare (optional)
  • Ability to utilize a customer relationship management system and other software to effectively triage support requests from agents
  • Excellent verbal and written communication skills
  • Quickly adapts to new technologies, workflows, and troubleshooting technical issues
  • Self-starter able to work independently without much supervision
  • Extremely detail-oriented
  • Ability to work in a team environment

Compensation

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

Base Salary
$55,000$60,000 USD

Benefits

We work hard, but we also know you have a family, friends, hobbies, and a life outside the office. We're a remote-first company that values flexibility while hitting ambitious goals.

Paid holidays

Everyone needs a healthy, happy, and productive life. This means you'll need time to rest & recover without restrictive holiday limits. Last of the year is paid time off to spend with family and friend, recharge.

Flexible, remote working

We want you to work when and where you're most productive, whether you’re an early bird or a night owl.

Medical & dental benefits

Enjoy the best medical, dental and optical coverage money can buy. We've got you and your family covered for all eventualities.

Meaningful equity

You’ll be contributing to the team's success, so you deserve to share in it. Everyone in our team gets a meaningful equity allocation.

Top of the line equipment

We’ll set you up with the right tools to do your best work—starting with a MacBook Pro, 4K monitors, & the right software to get the job done.

A team that cares

You’ll be joining a team of smart, capable, helpful people that want you to win, our clients to be wowed, and our business to grow.

Remote work stipend

$100 Monthly Remote Work Stipend (help cover costs of home-office needs)