About the position:

Stellar is looking for a Senior Performance Associate, Customer Enablement who will drive performance impact for our customers. The Senior Performance Associate will be a strategic partner to risk bearing customers (e.g. ACOs, provider organizations, and payors) to drive impact at medical groups, using training, relationship building, quantitative analysis and a strong understanding of healthcare operations to ensure that they are using Stellar's technology product to improve patient quality outcomes. This role will also help build out a key function of our Provider Operations team: building a programmatic approach to driving medical group performance in partnership with customers with provider-facing liaisons that work with medical groups (as opposed to our traditional model of Stellar having direct access to medical group staff). This role is a key part of our Operations Team and works cross-functionally with sales, product, and customer success.

What you’ll do:

• Strategize with “customer liaisons” at payors who focus on clinical outcomes at medical groups to drive key performance measures
• Train “customer liasons” on the Stellar Health platform, success measures, and best practices
• Support “customer liaisons” in integrating Stellar Health into their practice workflows in order to improve their quality performance and documentation
• Build the provider ops customer managed program to clearly outline, based on data:
• How we work with “customer liaisons”
• How we measure success in this type of model
• What the program offers and any limitations to the model
• Share the model with internal and external stakeholders to drive alignment and understanding
• Use analytical tools and qualitative insights to assess performance over time and guide improvement on value-based care metrics
• Partner closely with account management counterparts to align provider performance with key customer success metrics
• Translate in-depth understanding of provider and practice staff needs into critical insights for product development
• Act as a Stellar Ambassador with clients and with other healthcare stakeholders

What you need to have:

• You have at least 3-5 years of experience in program development and partnership management
• Previous experience in healthcare is preferred - bonus points if you have worked directly with providers or payors
• Excellent project management and development experience, including the ability to manage/ juggle multiple priorities
• Excellent stakeholder management and relationship building experience
• Strong ability to use data to identify best practices and areas of improvement
• Strong working knowledge of Excel and other software tools
• Strong prioritization skills, including the ability to manage multiple priorities at once
• Can think critically to solve tough problems and find scalable solutions
• Communicates value clearly and persuasively
• Excellent people skills and the ability to quickly form meaningful relationships with key stakeholders

Who will love this job:

• You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
• You are excited to build something from the ground up
• You love building and growing relationships
• You thrive on helping others and owning successful outcomes
• You are a team player and understand collaboration and accountability are key
• You understand, appreciate and enjoy responsibility
• You are excited by a challenge - you love solving tough problems and getting to the win

Pay:

The salary range for this role is $100,000 - $120,000 and will be eligible for a quarterly performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

Stellar reserves the right to change our compensation bands at any time.