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Associate Director, Customer Success AUS

Wunderkind (formerly BounceX)

Wunderkind (formerly BounceX)

Customer Service, Sales & Business Development
Sydney, NSW, Australia
Posted on Friday, April 26, 2024

Wunderkind is looking to bring aboard a Customer Success Associate Director, AUS, to help drive strategy and grow relationships for leading eCommerce customers.

This role requires a consultative and holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will also be leading strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for some of the largest brands in the world.

We believe that successful software, product delivery and performance require a different level of account management which becomes an extension of a customer’s internal team. Therefore, our ideal candidate will have a proven track record of success both in managing enterprise customers as well as managing and inspiring their own team.

Key Responsibilities Will Include:

  • Mentoring and inspiring a team of high-performing Customer Success Managers & Associates
  • Owning the ultimate success of our customers, including onboarding, product adoption, retention, and growth
  • Ensure that customers derive maximum value from their investments with us and fully leverage our products on an ongoing basis
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand our publishers' business strategies and measurements for success
  • Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering

About You:

  • Significant experience of working in either SaaS customer success or account management, preferably at a digital marketing agency or marketing technology company
  • Strong leadership capability with strong aptitude to build and manage a dynamic, collaborative, and high performing team
  • Experience managing and negotiating with enterprise level companies preferred
  • Technical competence and understanding of marketing technology software preferred
  • Detail-oriented with the ability to set priorities and be flexible in a changing environment
  • Excellent written, communication and presentation skills
  • Entrepreneurial spirit with a passion for the marketing technology space

*This role is based in our Sydney, Australia office*

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values:

DRIVE UNDENIABLE PERFORMANCE:

  • Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
  • Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible

COME HUNGRY:

  • Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Haan, Fender, Rag & Bone, Gucci and more
  • Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

CARRY EACH OTHER:

  • Unwavering commitment to culture, community, office events, and DEI initiatives
  • Fully stocked snacks, beverages, and weekly catered lunch
  • Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

  • Company support and flexibility through all professional, personal, political, and world news and development
  • Generous work life balance with 20 days PTO, 1 floating holiday, 14 National Holiday closures, Summer Fridays, 2 weeks of Newly-Wed PTO, Maternity & Paternity leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS:

  • Proud to be an equal opportunity and safe workplace
  • Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status