About the Role:

Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic Ads Supply team. This is an exciting opportunity to gain hands-on experience in programmatic advertising while working with top Digital Publishing brands.

As part of a team managing a diverse portfolio, you’ll handle client requests, reporting, and data analysis. You’ll also contribute to ad management, project management, and cross-functional collaboration to drive measurable results.

Key Responsibilities

• Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs.
• Customer Service & Relationship Management: Providing excellent customer service and assisting Customer Success Managers with client communications and relationship management.
• Project Management: Work with multiple Customer Success Managers to ensure timely and accurate execution.
• Presentation & Strategy Support: Assist in creating data-driven presentations and reports to optimize client strategies.
• Cross-Team Collaboration: Work closely with your team and other internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes.

What We’re Looking For

• Strong communicator: Ability to convey insights clearly through written and verbal communication, including presentations and reports.
• Detail-oriented & organized: Capable of anticipating customer needs and proactively address any issues or concerns, managing multiple projects, meeting deadlines, and ensuring client set up accuracy.
• Analytical mindset: Comfortable working with data, pulling reports, drawing logical conclusions, and reporting findings to key internal or external stakeholders
• Curious & eager to learn: Excited to build expertise in programmatic advertising, data analysis, and client management.
• Tech-savvy: Familiarity with tools like Excel or Google Sheets, as well as Salesforce, Monday, and Jira
• Customer Focused: Confident with navigating complex client conversations.

Qualifications:

• 0-1 year of experience or previous internship in Advertising/Marketing, Client Services, or a related field.
• Experience with Advertising, Digital Publishing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required.
• Intellectual curiosity and desire to learn more about the ad industry and programmatic ad space

Bonus Points If You Have:

• Experience using tools like Salesforce, Monday, and Jira
• Bachelor's degree

This role is ideal for someone looking to build a career in customer success, programmatic advertising, or digital marketing. You’ll gain hands-on experience with advertising technology and performance data while working alongside senior team members to serve leading publishing brands.

Hybrid Schedule: In-office Tuesday–Thursday

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values:

DRIVE UNDENIABLE PERFORMANCE:

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Haan, Fender, Rag & Bone, Gucci and more
• Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and weekly catered lunch

BOUNCE BACK:

• Company support and flexibility through all professional, personal, political, and world news and development
• Generous work life balance with unlimited PTO, 14 National Holiday closures, Summer Fridays, Maternity & Paternity leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS:

• Proud to be an equal opportunity and safe workplace
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

The base salary range for this role is $55,000-$65,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.