About Wunderkind:

Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.

About the Role:

Wunderkind is seeking an experienced Director of IT to lead our organization's technology strategy and oversee IT operations. This role ensures the alignment of technology initiatives with business objectives, while managing the planning, implementation, and maintenance of IT infrastructure, systems, policies, procedures and procurement in conjunction with the CFO.

A key focus is on ensuring the security, reliability, and scalability of our technology solutions.

As the Director of IT, you will develop and manage a team of skilled Support Engineers, fostering strong and positive relationships with in-office and remote employees, while supporting their technological needs. This role will ensure that Wunderkind and its employees are well-equipped with the tools and resources necessary to deliver exceptional value to our customers.

If you thrive in a fast-paced environment, enjoy solving complex problems, and love collaborating directly with users, we’d love to hear from you.

What you’ll do:

• Identify opportunities to leverage technology for business growth and efficiency.
• Provide guidance on emerging technology trends and their implications for WKND
• Oversee the design, deployment, and maintenance of IT systems and infrastructure, including hardware, software, networks, and data centers.
• Ensure optimal performance, reliability, and scalability of all IT systems.
• Manage IT support services to maintain high levels of user satisfaction
• Identify opportunities to automate routine tasks to increase efficiency and reduce response times.
• Manage Jira ticket system, ensuring tickets are resolved and updated daily.
• Provide hands-on desktop support for both Windows and Mac environments.
• Oversee and support the use of key tools and platforms, including Okta, Google Workspace, Jira, Jamf, Intune, and Zoom.
• Manage day-to-day IT requests and incidents, ensuring timely resolution of technical issues.
• Assist with onboarding and offboarding employees.
• Maintain IT documentation, ensuring up-to-date records of processes, procedures, and ISO/SOC compliance requirements.
• Troubleshoot network and connectivity issues as needed.

Who you are:

• Minimum of 10 years of experience in IT support services + team management experience
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences
• A proactive approach to identifying opportunities for technological innovation.
• Strong problem solving, critical thinking, project management and decision-making skill
• Expertise with IT ticketing and escalation processes
• Directory Services and Permissions experience
• Strong understanding of Apple enterprise endpoint management concepts (macOS, iOS)
• Strong hands on experience with, Jira and Confluence, Google Workspace, Okta, Zoom, Slack, and Jamf / Intune
• Basic network knowledge (TCP/IP, DNS, VLANs and WAPs)

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

The base salary range for this role is $160,000- $200,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

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