About Wunderkind:

Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.

About the Role:

As a Customer Success Manager, you will help senior leaders at some of the largest, most recognisable brands in the world solve their most pressing digital problems through our cutting edge software platform. The role involves a consultative and holistic approach to both digital marketing and client management — including building out comprehensive marketing strategies, executing and optimising those strategies, all while delivering next-level results and service.

You will be a strong leader who is looking to directly impact the digital marketing strategy of some of the top logos in history, and have a lot of fun while doing it.

If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.

This position is in-office for 3 days a week out of our office in the Soho area.

Day In The Life:

• Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise customers, including initial onboarding, strategy development, campaign execution and optimisation, and retention
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
• Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
• Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services

You Will Stand Out With:

• 2+ years of experience in client services, account management and/or digital marketing Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
• Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
• Detail-oriented with the ability to project manage, set priorities and stay organised when managing multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team
• Entrepreneurial spirit with with a healthy dose of humility

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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