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Project Manager, Payer Operations



Posted on Wednesday, June 19, 2024

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Project Manager, Payer Operations

Alma is seeking a mission-driven Project Manager to join our Payer Operations team. In the role of Payer Operations Project Manager, you will be critical to ensuring that Alma is an efficient and effective partner in the Payer organization's operations. You will play a vital role in driving projects that contribute to improved team efficiency, improved customer satisfaction, cost savings, and compliance with industry standards. You will interact regularly with cross-functional teams, including Product, Engineering, Marketing, Insurance Operations, and Sales. This role will report to the Senior Manager, Payer Operations.

What you’ll do:

  • Lead project management efforts that support payer team operations, from developing opportunities through ongoing relationship management.
  • Provide on-the-ground support to help execute the planning, directing, and coordination of day-to-day activities.
  • Develop detailed project plans, route deliverables, supply status reports, and supervise the implementation of key initiatives.
  • Communicate effectively with stakeholders and facilitate cross-functional team meetings.
  • Establish, cultivate, and maintain strong working relationships with key stakeholders.
  • Identify and drive continuous improvement initiatives by evaluating expansion processes and procedures and proposing solutions that will better meet the needs of the organization.

Who you are:

  • You have 2-5 years of Project Management or related experience.
  • You have experience utilizing Project Management tools such as Asana.
  • You have an analytical mindset and are proficient in Excel or Google Sheets.
  • You have experience introducing new processes or systems within an organization that requires effective change management.
  • You have experience navigating and mitigating risks associated with project management, including scheduling, resources, and stakeholder management.
  • You have the ability to recognize opportunities for process improvement and drive the implementation of those improvements.
  • You have the ability to present ideas and bodies of work to small and large audiences.
  • You are self-directed with the ability to set priorities, plan, and organize tasks and deliverables as needs evolve.


  • We’re a remote-first company
  • Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA and HSA plans
    401K plan (Roth and traditional)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Cigna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
  • Flexible PTO

Salary Band: $110,000 - $140,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a email address.