All about us

Seated is a mobile app that rewards consumers for dining out from the best local restaurants. Seated is the first dynamic pricing platform for restaurants—we help fill their seats while providing members incredible rewards to top brands and unique experiences.

Here at Seated, we strongly believe that restaurants are a vital part of our community. Our mission is to help ensure their continued success as they provide amazing meals and one-of-a-kind experiences. We currently drive demand to over 1,000 restaurant partners across 6 US markets, helping grow their dine-in and online order sales. For each meal enjoyed, our members earn rewards to top brands like Uber, Sephora, Target, Amazon & CB2, building a loyal member community to support our local restaurant partners.

With restaurant partners and members across the US, we’re rapidly expanding. And backed by Insight, Craft, Rho, Greycroft, and Glade Brook, we’re looking for talented and ambitious people to join us. If that sounds like you, we’d love to hear from you!

The Role

Our Restaurant Success team is looking for a Restaurant Account Manager to join the team. There are two central focuses for this role - The first is to manage relationships with a portfolio of our restaurant partners, helping with general account management and ensuring that our restaurants are getting value from their partnership with us. The second is to help drive revenue growth by identifying opportunities for our partners to optimize their presence on the Seated platform.

To be successful in this role, you will be highly motivated and self-driven with a clear passion for growing partnerships. You will have a sense of ownership and pride in your impact on the company’s success.

What you’ll do

• Proactively build and maintain relationships with a portfolio of Seated partners
• Grow your portfolio through upsells and account optimizations
• Ensure all accounts in your assigned portfolio are accurately represented in-app and are set up for success within the partnership alliance
• Proactively leverage data to identify opportunities to generate additional demand for your portfolio
• Manage ongoing communication with your accounts, handling any inbound escalations, and ensuring stability to prevent churn
• Maintain assigned account data within our CRM and report on the status of accounts accurately
• Help your assigned portfolio of restaurants bring in new customers and optimize their revenue

What you’ll bring

• 2+ years work experience in a Customer Success, Sales, or Hospitality role
• Excellent communication and negotiation skills
• Friendly, authentic, patient, and empathetic
• Self-starter and problem-solver mindset with ability to juggle multiple tasks at once
• Analytical mind with ability to interpret data to answer customer questions
• Ability to work in a fast-paced, demanding environment and bring a serious amount of passion to the company mission and team development
• Experience working in the restaurant or hospitality industry preferred but not required

What you’ll get

• Competitive Compensation Package including Salary & Stock Options
• Generous 401(k) match
• Comprehensive Healthcare, Dental, and Vision plans for you to choose from
• Pre-Tax Flexible FSA, Dependent Care FSA & Commuter Benefits are available
• Paid Parental Leave
• Unlimited PTO
• TeleDoc, One Medical, and Talkspace Memberships are available
• Gympass Membership with access to thousands of gyms and studios
• Citi Bike Monthly Membership
• $100 a month to spend at Seated restaurants
• Seated ‘Unplugged Day’ - We ensure all employees take at least 1 day off every month to completely “unplug” from work (no slack/no email).
• We have an office in NYC with stocked fridges

Salary range: $60,000 - $80,000 based on previous experience & qualifications

At Seated, we welcome passionate people from all backgrounds, helping us to make dining experiences more accessible & rewarding. If you have the curiosity & passion to drive our mission together, we would love to hear from you.