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Software Support Engineer



Software Engineering, Customer Service
Macedonia (FYROM)
Posted on Thursday, October 26, 2023

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

Ensure that our systems are functioning optimally to prevent disruptions that may impact our customers' ability to order and receive their food on time, ultimately contributing to a seamless customer experience.

The Role

As a Software Support Engineer, you will be responsible for communicating with internal users and product development teams to triage and debug issues, distinguish bugs from misunderstandings, distinguish broad reaching problems from rare edge cases and identify workarounds to quickly resolve issues. You will manage relationships with third party services for phone, fax, and email, and advocate for important features and bug fixes. You will play a crucial role in incident management by identifying, troubleshooting and escalating to the appropriate team.

The Team

You will be embedded in a specific product and engineering team where you will update on issues found on that specific product and test new features/fixes on said product on our QA tasks. You will work closely with other Software Support Engineers and collaborate with the product development teams to ensure that issues are resolved quickly and efficiently.

The Winning Recipe
We’re looking for creative, entrepreneurial engineers who are excited to build world-class products for small business counters. These are the core competencies this role calls for:

  • Excellent verbal and written communication skills.
  • Ability to analyse and leverage large amounts of data, information, and bug reports.
  • Ability to work with remote teams across time zones and offices
  • Basic SQL knowledge.
  • Knowledge in programming languages (HTML, Python, Ruby) is a plus.
  • Experience and knowledge in the Quality Assurance of software.
  • Ability to work in teams and have very good problem-solving skills.
  • A degree in computer science or a related field.
  • Experience in the field is a plus.

The Extras
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

  • Private healthcare insurance.
  • Remote Work.
  • Great office spaces with all amenities if you prefer to work from the office.
  • Wellbeing Program.
  • Learning and Development Program.
  • Career advancement opportunities
  • Pizza parties and team outings.

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-3 weeks to complete and you’d be expected to start on a specific date.

  • 30 minute introductory meeting
  • 30 minute hiring manager meeting
  • 30 minute technical interview
  • 30 minute executive meeting
  • Offer!

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